There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Mobile device or work phone call: Enter your mobile device number and get a phone call for two-step verification or password reset. For step-by-step instructions about how to verify your identity with a phone number, see Set up security info to use phone calls.

If you're trying to add your Outlook.com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. You can find them below or by viewing them in your Outlook.com settings.

Block or unblock senders in Outlook. You can block messages from specific email addresses or domains from reaching your inbox. When you add an email address or domain to your blocked senders list, Outlook automatically moves messages from that sender to the Junk Email folder.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

You can view and clear your Microsoft Edge browsing history stored on a single device, across all synced devices, and in the cloud. You may choose to clear your browsing history at any time.

To capture someone's attention in an email or meeting invite, type the @ symbol followed by their name within the message or invite. Doing so will highlight their name and prompt Outlook to add them to the To line, ensuring they notice, and add the @ symbol next to their message in the Inbox.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Select Start > Settings > System > Sound. In Input, select a microphone to see its properties. In Input volume, make sure the blue bar adjusts as you speak into the microphone. If it doesn't, go to Test your microphone and Start test. This will help you troubleshoot any issues with your microphone.