Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund. For detailed info about return and refund policies, see Microsoft Terms of Sale.

Troubleshooting verification code issues. Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

If your Xbox console or Xbox accessory is no longer covered by your Standard Limited Warranty, you may be eligible for out-of-warranty service for a fee. The chart below outlines the out-of-warranty service fee by device type.

How to make PC games work better. Troubleshoot game audio or video issues on Windows. Troubleshoot gameplay, performance, and stability issues on a Windows device. How to get software and driver updates for Windows devices. Optimize available storage by customizing game installations.

如果在电脑上安装或更新游戏服务时遇到问题，或者你注意到电脑版 Xbox 应用启动时缺少内容，则可能需要下载并运行适用于电脑的游戏服务修复工具。. 注意 在某些情况下，你可能无法运行游戏服务修复工具，除非你在电脑上以本地管理员身份登录。. 当 Windows ...

Resolution. This update for the Microsoft Visual C++ 2013 Update 5 Redistributable Package is released as a download-only update and isn’t distributed through Windows Update. Redistribution of this update is allowed, subject to the same license terms as granted by the Microsoft Visual Studio 2013 Update 5 release.

Find My Device is a feature that can help you locate your Windows 10 or Windows 11 device if it's lost or stolen. To use this feature, sign in to your device with a Microsoft account and make sure you're an administrator on it.

Some apps let you manage background activity, which determines what they can do when they’re in the background and not actively in use. Apps that can run in the background can send and receive notifications, sync information, and stay up to date.

這些數位遊戲購買的退款條款涵蓋 Microsoft Store 的數位遊戲方案、Xbox 應用程式 (不含電影和電視應用程式)、數位化的遊戲搭售方案，以及數位耐久性和消耗性的遊戲方案, 無論是透過 Xbox 主機裝置或僅限於您的電腦提供 (統稱「數位遊戲產品」) 提供，例如遊戲季 ...