Microsoft generally releases the MSRT on a monthly cadence as part of Windows Update or as a standalone tool. (For exceptions, see Skipped releases.)Use this tool to find and remove specific prevalent threats and reverse the changes that they made (see Covered malware families).For comprehensive malware detection and removal, consider using Windows Defender Offline or Microsoft Safety Scanner.

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

That verification method isn’t working right now: Sometimes the block may be tied to the verification method you are using.Try using another verification method connected to your account. For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

注意 在某些情况下，你可能无法运行游戏服务修复工具，除非你在电脑上以本地管理员身份登录。 当 Windows OS 为 20H1 或更早版本时，会发生这种情况。 如果无法运行游戏服务修复工具，则需要更新 Windows OS 版本。

New to Xbox gaming on PC? Here's how to get started.

了解在你被提示输入密码后遇到错误 0x80a4001a 时该怎么做。

2. Fill out the form using a recognized device and location. If possible, complete the form using a device you previously used to sign into your account and at a location where you commonly use that device and that we'll recognize, such as your home or office.

了解如何使用 Android、iOS 或 Windows 设备在 Xbox 上玩云游戏。

Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. Usually, you'll use your device's camera to capture a QR code on the site to get a new Verified ID, or a verification of an ID already on your device.