If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Help with giving digital games as gifts. Note that if you purchased content that isn’t working, check the Xbox status page for any issues that may prevent you from playing, and try troubleshooting the problem before making a request for a refund: Xbox status. Troubleshoot game issues on Xbox.

How to earn Microsoft Rewards points. It’s easy to rack up Microsoft Rewards points and earn your way toward great rewards like gift cards, movies, games, nonprofit donations, and more. Stay signed in with your Microsoft account and you'll earn points for doing the things you already do.

Possible causes. Make sure your PC, the external display, and the cable all support DisplayPort or MHL alternate modes. Make sure the device or dongle is connected directly to your PC. Make sure the device or dongle is connected to the USB-C port on your PC that supports the correct Alternate Mode.

Did this resolve your issue? Check the Xbox services, games, and apps for any service outages.

Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Select Choose a method and then Authenticator app. Follow the on-screen instructions, including using your mobile device to scan the QR code, and then select Next. You'll be asked to approve a notification through the Microsoft Authenticator app, to verify your information. Select Save.

Go to Settings > Apps > Apps & features to change whether you're shown app recommendations when trying to install apps from outside the Store.

While you can drag content between your phone and your PC, not all apps will accept content you want to transfer. If an app doesn’t accept your content, you can try using phone screen to transfer it instead. You can’t drag and drop files between your mobile apps from your PC.

Enable TPM 2.0 on your PC. Published August 2021. This article is intended for users who are not able to upgrade to Windows 11 because their PC is not currently enabled with TPM 2.0 or their PC is capable of running TPM 2.0 but is not set up to do so.