If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try. Note: For general info about how to connect a Bluetooth device to your PC, see Pair a Bluetooth device in Windows.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

This article is for Steam Deck device owners interested in getting Xbox Cloud Gaming (Beta) and Microsoft Edge installed and set up on your device. It provides detailed, step-by-step instructions for the entire process and includes official art from Microsoft Edge and Xbox to make your new shortcuts stand out.

Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

Buy games & apps. Get help with purchase errors. Pre-order Xbox digital games in the Microsoft Store. Use PayPal with your Microsoft account. Use mobile operator billing with your Microsoft account. Update your billing address and payment options. Xbox Free Play Days FAQ.

To fix this problem, verify that the correct billing address is listed for the payment method you're trying to use: Sign in to your Microsoft account. Microsoft account. Select Payment & billing, and then select Payment options. Under Payment methods, select the payment method you tried to use to make the purchase.

Find out how to set up and manage your security info and verification codes for your Microsoft account, and troubleshoot common issues.

TPM 2.0 is used in Windows 11 for a number of features, including Windows Hello for identity protection and BitLocker for data protection. In some cases, PCs that are capable of running TPM 2.0 are not set up to do so. If you are considering upgrading to Windows 11, check to ensure TPM 2.0 is enabled on your device.

Learn more about our Xbox subscription refund policy. You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by canceling your subscription in the steps that are outlined in the section “Canceling a subscription.”.

A Subscribed badge means a Microsoft 365 subscription such as Microsoft 365 Family or Personal is already associated with your account and you can access many of your subscription benefits including installing the desktop apps.