Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

If you selected the Show icon on my profile check box but the icon still isn’t displaying, sign out of the device where you have the issue and then sign back in. On a PC, you may also be required to restart the app: Start Task Manager, choose the app that’s running (Game Bar or Xbox app), select End task, and then restart the app.

Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

Uninstall from the Start menu. Select Start > All apps and search for the app in the list shown.

Buy stuff from Microsoft Store online (from your mobile device, on Xbox One, in the Microsoft Store app on your Windows 10/11 or Windows 8.1 device, or via the web).

When you’re away from your console or your Windows 10/11 device, you can still get ready to play your next Xbox console game. Use the Xbox mobile app, the Xbox Game Pass app, or the Microsoft Store on PC to remotely install games—so your games are ready when you are.

Where can I find my BitLocker recovery key? BitLocker likely ensured that a recovery key was safely backed up prior to activating protection. There are several places that your recovery key may be, depending on the choice that was made when activating BitLocker:

Check the Xbox services, games, and apps for any service outages.

Website notifications appear in the lower right corner of your screen and are also displayed in the Notification Center.When notifications are turned on for a website, they will still appear even if Microsoft Edge is closed.

了解如何使用 Xbox Game Pass 成员身份与任何 Xbox 主机上的好友共享权益。