Install Microsoft 365 2019 or 2016 on a PC. Remember a one-time purchase version of Microsoft 365 is licensed for one install only. Depending on your browser, select Open file (in Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox).

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try. Note: For general info about how to connect a Bluetooth device to your PC, see Pair a Bluetooth device in Windows.

Use the Office offline installer to install Office 2016 or Office 2013 if you don't have an active Internet connection or you're having problems with slow speed or unreliable connections.

Use the Xbox mobile app, the Xbox Game Pass app, or the Microsoft Store on PC to remotely install games—so your games are ready when you are. Here’s how to get your console and Windows device ready for installations that you’ll be able to start from your phone or mobile device.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Getting ready for the Windows 11 upgrade. How to check if your device meets Windows 11 system requirements after changing device hardware. Learn how to use the PC Health Check app to help you improve your device performance.

Use the Add a language feature to install another language for Windows 11 to view menus, dialog boxes, and supported apps and websites in that language. To do this: Select Start > Settings > Time & language > Language & region.

A Subscribed badge means a Microsoft 365 subscription such as Microsoft 365 Family or Personal is already associated with your account and you can access many of your subscription benefits including installing the desktop apps.