Microsoft account. If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.

Microsoft account dashboard. There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Each release of the tool helps detect and remove current, prevalent malicious software. This malicious software includes viruses, worms, and Trojan horses. Microsoft uses several metrics to determine the prevalence of a malicious software family and the damage that can be associated with it.

Check the Xbox services, games, and apps for any service outages.

You can configure accessibility settings to manage your gaming experience for Xbox on Windows. To understand what settings you can manage across your gaming devices, visit: Manage Xbox accessibility controls to browse and play. For more info about accessible gaming, go to: Accessible gaming on Xbox and Windows.

Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into unnecessary technical support services to supposedly fix device or software problems that don't exist. At best, the scammers are trying to get you to pay them to "fix" a nonexistent problem with your device or software.

TPM 2.0 is used in Windows 11 for a number of features, including Windows Hello for identity protection and BitLocker for data protection. In some cases, PCs that are capable of running TPM 2.0 are not set up to do so. If you are considering upgrading to Windows 11, check to ensure TPM 2.0 is enabled on your device.

You see the following error code when you try to install an Xbox Game Pass game on your Windows 10 PC: 0x80070422. This means that the Microsoft Store is not working on your Windows 10 PC because Windows Update is disabled on your PC.

Here are a few options you can try if you want to be able to use this driver: See if an updated and compatible driver is available through Windows Update or from the driver manufacturer. If that doesn’t work, you can try turning off the Memory Integrity setting in Windows Security.

Manually update Surface drivers and firmware. Manual updates are useful if you need to update an offline device, update many devices that are all the same model, or if you’re creating system images for your organization.