If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled.

If you're looking for product keys for Office, apps, games, and more, see Find your Microsoft downloads and product keys. Learn how to find a Windows product key for activation, and when you'll use a digital license instead.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

If you’re having trouble completing an Xbox purchase, try our solutions to resolve your issue. Note If these solutions don’t resolve your issue, make sure to review the info that’s provided under “Additional support solutions” for the scenario that best fits your situation.

If you know the email address for your Microsoft account but need to reset your account password, visit: Reset or recover your lost Microsoft account password. You can find a forgotten Microsoft account email address by using the methods in this article.

Sign-in Helper. The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Xbox Game Pass Ultimate includes all Game Pass benefits, including hundreds of high-quality games on console, PC, and cloud. New games are added all the time, including new games on day one. Play with friends on the most advanced multiplayer network, get access to EA Play, Cloud gaming, Perks, and enjoy exclusive member deals and discounts.

Manage your Microsoft 365 subscription or Office product. You can manage all of your Microsoft subscriptions in your Microsoft account dashboard. Select each subscription to change when and how you pay, or to see order history & receipts. Choose your account type.