Fraud affects everyone, and most publishers and developers have their own sets of rules for combatting fraudulent purchases. Microsoft protects community members from financial fraud by securing account info and ensuring that players buy only from trusted retailers.

Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

Repair programs in Control Panel. Select the Advanced options link under the name of the app (some apps don't have this option). On the page that opens, select Repair if it's available.If it isn't available or doesn't fix the problem, select Reset.

Note: If you don’t want to start your Surface from your USB drive, make sure the drive isn't inserted in the USB port on your Surface when you start it.

Buy stuff from Microsoft Store online (from your mobile device, on Xbox One, in the Microsoft Store app on your Windows 10/11 or Windows 8.1 device, or via the web).

If the order status is Canceled or Refunded, you no longer own the game or game add-on, and you won’t be able to start or play it.You can re-purchase the content if you still want to own it. If you don’t see the game or game add-on in your order history, search for it in Microsoft Store.

Sign out of your account and then sign in to your new account. If everything is fixed, move your personal data and files to the new account. To move your personal files from your old account to your new account, try opening File Explorer, expanding This PC > OSDisk (C:), and looking in the Users folder, where you should see folders for both accounts.

取得 iPad 版 Skype 的 Skype Skype Bot支援，讓您不論身在何處都能與親朋好友保持聯繫。

无论是通过 Xbox 主机设备或还是仅通过计算机提供，这些数字游戏购买退款条款涵盖 Microsoft Store 的数字游戏优惠、Xbox 应用（不含电影和电视应用）、数字游戏捆绑优惠以及数字耐用和消费性游戏优惠，例如游戏季票、虚拟货币和微交易等（总称“数字游戏产品”）。

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