You can use installation media (a USB flash drive or DVD) to install a new copy of Windows, perform a clean installation, or reinstall Windows. To create installation media, go to the software download website, where you'll find step-by-step instructions.

Possible causes. Make sure your PC, the external display, and the cable all support DisplayPort or MHL alternate modes. Make sure the device or dongle is connected directly to your PC. Make sure the device or dongle is connected to the USB-C port on your PC that supports the correct Alternate Mode.

Fix your audio drivers. Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically).

To connect your controller with Xbox Wireless, you might need the Xbox Wireless Adapter for Windows. If your PC has Xbox Wireless built in, you can connect the controller directly without an adapter. If you’re using the Xbox Wireless Adapter: Plug the Xbox Wireless Adapter into your PC.

Here's how to boot from a USB. Shut down your Surface. Insert the bootable USB drive into the USB port on your Surface. Press and hold the volume-down button on the Surface. While you're doing this, press and release the power button. The Microsoft or Surface logo appears on your screen.

Learn how to fix error 0x803f8007 if it occurs when you try to launch an Xbox One game or game add-on.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

Select Start > Settings > Apps > Apps & features. Apps & features in Settings. Select the More icon next to the app you want to fix. Select the Advanced options link under the name of the app (some apps don't have this option). On the page that opens, select Repair if it's available.

Open and run DxDiag.exe. This tool is used to collect info about devices to help troubleshoot problems with DirectX sound and video. A support person might ask for this info, or you might post it in a forum when you ask for help. In Windows, select Start and enter dxdiag into the search box on the taskbar.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.