Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Xbox subscription cancellations and refunds. Request a refund for digital games. Check your Xbox purchase history. Get help with purchase errors. Pre-order Xbox digital games in the Microsoft Store. Get help with a digital code or gift card.

Request an Xbox controller replacement. If your controller isn’t working and needs replacing, enter the controller’s serial number at the bottom of this page. You can find the serial number inside the battery compartment, below the barcode.

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status. Open Rewards dashboard.

Your shared Friends & Family subscription must be active on August 15, 2023, to be eligible. If you’d like to cancel or change your membership, visit your Microsoft account. We’ll send a personalized code (or more than one code) to your Xbox account on console and the Xbox app on PC.

How to earn Microsoft Rewards points. It’s easy to rack up Microsoft Rewards points and earn your way toward great rewards like gift cards, movies, games, nonprofit donations, and more. Stay signed in with your Microsoft account and you'll earn points for doing the things you already do.

Game Pass subscriptions are available for use on Xbox Series X|S, Xbox One, PC, and your mobile device. Xbox Game Pass Ultimate works on console, mobile device, and PC, and includes multiplayer gaming. For more info about other Game Pass offers, visit: PC Game Pass FAQ. All about Xbox Game Pass Ultimate.

Find your computer name in Windows 10. Open the Control Panel. Click System and Security > System. On the View basic information about your computer page, see the Full computer name under the section Computer name, domain, and workgroup settings.