Finding your BitLocker recovery key in Windows
If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.
Manage your Microsoft 365 subscription or Office product
You can manage all of your Microsoft subscriptions in your Microsoft account dashboard. Select each subscription to change when and how you pay, or to see order history & receipts. Choose your account type.
Applies To:
Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Access for Microsoft 365, OneNote for Microsoft 365, Publisher for Microsoft 365, Visio Plan 2, Excel for Microsoft 365 for Mac, Word for Microsoft 365 for Mac, Outlook for Microsoft 365 for Mac, PowerPoint for Microsoft 365 for Mac, OneNote for Microsoft 365 for Mac, Word for the web, OneNote for the web, PowerPoint for the web, Excel 2021, Word 2021, Outlook 2021, Access 2021, Project Professional 2021, Project Standard 2021, Publisher 2021, Visio Professional 2021, Visio Standard 2021, Office 2021, OneNote 2021, Excel 2021 for Mac, Word 2021 for Mac, Outlook 2021 for Mac, OneNote 2021 for Mac, Office 2021 for Mac, Excel 2019, Word 2019, Outlook 2019, PowerPoint 2019, Access 2019, Project Professional 2019, Project Standard 2019, Publisher 2019, Visio Professional 2019, Visio Standard 2019, Office 2019, Excel 2019 for Mac, Word 2019 for Mac, Outlook 2019 for Mac, PowerPoint 2019 for Mac, OneNote 2019 for Mac, Office 2019 for Mac, Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, Access 2016, OneNote 2016, Project Professional 2016, Project Standard 2016, Publisher 2016, Visio Professional 2016, Visio Standard 2016, Office 2016, Microsoft 365 admin, Outlook on the web, Word Web App, Microsoft account dashboard, New Outlook for Windows
Contact Us - Microsoft Support
Microsoft Store support. Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.
Subscriptions & billing | Xbox Support
Xbox subscription cancellations and refunds. Request a refund for digital games. Check your Xbox purchase history. Get help with purchase errors. Pre-order Xbox digital games in the Microsoft Store. Get help with a digital code or gift card.
如何获得Microsoft订阅的退款 - Microsoft 支持
如何获得 Microsoft 365 个订阅的退款. 若要获得 Microsoft 365 基本版、个人版或家庭版的退款，请按照以下步骤取消订阅：. 转到用于购买 订阅 的Microsoft帐户的“订阅”页。. 登录. 注意: 请务必使用购买订阅的帐户登录。. 如果你从 Google Play 或 Apple 应用商店购买了 ...
Applies To:
Microsoft account dashboard
了解礼品卡和代码 | Xbox Support
Microsoft 帐户. 要在 Xbox 主机上查看订单历史记录，请执行以下操作：. 按“Xbox”按钮 打开导航页。. 转到“档案和系统”>“设置”>“帐户”>“付款和计费”。. 选择“订单历史记录”查看你的购买记录。. 需要记住的事项：. 不能将 Microsoft 或 Xbox 礼品卡用于在 ...
How to earn Microsoft Rewards points - Microsoft Support
Buy stuff from Microsoft Store online (from your mobile device, on Xbox One, in the Microsoft Store app on your Windows 10/11 or Windows 8.1 device, or via the web). For more info, see Shop and earn Microsoft Rewards points. Explore the earn page and the points breakdown page.
Applies To:
Microsoft account dashboard
订阅和计费 | Xbox Support
Xbox 订阅取消和退款. 为何我无法删除我的支付选项？. 分享 Xbox Game Pass 订阅. 为你或你的孩子更新 Xbox 订阅. 确保你的 Xbox 数字订阅适用于你所在的国家或地区. 打开 Xbox 订阅的定期计费. 获取用于 Xbox 的 EA Play 的帮助.
激活 Windows - Microsoft 支持
首先，在“获取帮助”应用中尝试激活疑难解答。. 获取帮助可指导你完成解决大多数激活问题的正确步骤。. 打开“获取帮助”. 检查 Windows 激活状态. 首先需要查看 Windows 11 是否已激活并链接到你的 Microsoft 帐户。. 将 Microsoft 帐户链接到设备上的 Windows 11 许可 ...
从 Windows 电脑上的 Microsoft Store 获取应用 - Microsoft 支持
如果要从 Windows 7 或 Windows 8.1 电脑迁移到新的 Windows 设备，你会发现获取应用和游戏的最佳方式是通过 Microsoft Store。. Microsoft Store 适用于任何设备 - 你可以搜索 Adobe Reader 等免费和付费应用、查看其热门程度和评分，并将它们下载你的设备中。. 当从 Microsoft Store ...