Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

Stay connected to friends across your social networks while gaming on a Windows device. Link your favorites such as Discord, Reddit, Steam, Twitch, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Microsoft Support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

If you think someone might have unauthorized access to your account, we can protect you by signing you out from all of your trusted devices. Within 24 hours, you will be signed out of browsers, apps and anywhere else your account is used to sign in, except an Xbox console.

If you can’t sign in because you can’t remember your password or believe it may have been changed, go to:

Try our Sign-in Helper for quick assistance signing in to your account:

Important: Repeated violations may result in further actions against your account including suspension of your account and invalidating all earned points.

Learn about cloud gaming on Xbox using your Android, iOS, or Windows device.

Codecs allow you to play different formats of audio and video files. Media Player supports a wide variety of codecs. Most are included out of the box; some additional codecs can be installed from the Microsoft Store.