The PC Game Pass plan gives you access to a set of high-quality PC games on Windows. The best way to experience PC Game Pass is in the Xbox app for Windows, available for download from the Microsoft Store or at:

If you can’t sign in because you can’t remember your password or believe it may have been changed, go to:

I found a charge in my purchase history or someone else’s history, but I didn’t authorize the purchase

Your privacy and online safety settings ensure that you and your family can have peace of mind while connected to the Xbox service. If you’re having trouble changing your privacy and online safety settings on your Xbox console, use the steps outlined on this page.

These Digital Game Purchase Refund Terms cover Microsoft Store's digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and consumable gaming offers, such as game season passes, virtual currency, and microtransactions, whether made available through the Xbox console device or on your PC (collectively “Digital Game Products”) only.

When you’re away from your console or your Windows 10/11 device, you can still get ready to play your next Xbox console game. Use Xbox app on mobile or Xbox.com to remotely install games—so your games are ready when you are.

Check the “Known Issues” section to see if an issue you’re experiencing is currently being tracked. If you’re still having the problem, or you have a new issue to report, make sure to send that feedback to Xbox.

If you have a game going on one console and you launch a game on a different console—whether it’s a different game or the same game—you’ll need to quit the game on the first console before you can play on the second.

To protect players, Xbox works hard to monitor cases of verbal and nonverbal harassment on the network. Whether meant as a joke, or intentionally used to harass another player, the words we use can be harmful to others.

Xbox Game Pass Ultimate includes all Game Pass benefits, including hundreds of high-quality games on console, PC, and cloud. More games are added all the time, including new games on day one.