Launch the Xbox app on your PC.; Select your profile picture and go to Settings.; Go to About to view your version number.

For example, if a renewal charge fails for your Xbox Game Pass Core subscription, you are locked out, and online multiplayer only works in free-to-play games.

The Headset troubleshooting section on this page covers several troubleshooting methods for correcting headset problems. For more specific details and context about different kinds of headset issues, and which troubleshooting steps are most likely to work, see About certain types of headset issues, below.

Controller serial numbers are 14 characters long and don’t include dashes. Your controller serial number may not be recognized if you’ve never connected your controller, or if you connected for the first time within the last 48 hours.; If you have the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower center on the back of the controller.

Note To use many of the Xbox features within Game Bar, including Xbox Social features, you must have the Xbox app for Windows installed. To use Xbox Social features, sign in to Game Bar with your Microsoft account. Press the Windows logo key + G to open Game Bar, choose Settings > Accounts, select Sign in, and then follow the steps.

Network contention on your home network - Network-enabled devices can compete on your home network for the same download bandwidth as your console. Try pausing any download activity from other devices on your home network to see if that improves your console’s download speed.

Get troubleshooting tips for problems with Game Bar on Windows 10.

In addition, if you purchase a Smart Delivery game on your new Xbox Series X|S in the living room and later play from your Xbox One in the bedroom, only the content necessary for the console you’re playing on will be installed.

¿Necesitas ayuda con una consola Xbox, un juego Xbox o la Red Xbox? Descubre cómo contactarnos.

Get help if you're having problems sending someone a digital Xbox game or subscription as a gift.