Important Because changing your Microsoft account password is slightly different than resetting a forgotten password, this page does not cover the steps to reset your account password.

This may mean that the necessary files to launch the game were not downloaded to your console. This can happen if you click on a game tile that is pinned but not installed, or when the game download is not yet complete.

In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:

Learn how to manage the online safety and privacy settings on the Xbox console for you and every member of your family group.

Note Not all enforcements are eligible for case review. Ineligible enforcements include those with shorter duration periods, content takedowns with no accompanying service suspension, and suspensions that are no longer active.

Hier erfahren Sie, wie Sie eine Rückerstattungsanforderung für den Kauf von digitalen Xbox-Inhalten übermitteln.

I found a charge in my purchase history or someone else’s history, but I didn’t authorize the purchase