若要在 Outlook.com 中获取支持，请单击此处或选择菜单栏上的帮助，然后输入查询。 如果自助服务无法解决问题，请向下滚动到“仍需要帮助？”，然后选择“是”。 若要在 Outlook.com 中联系我们，需要登录。

Tips: While signing in, select Yes at the "Stay signed in?" prompt if you want to go straight to your mailbox next time (not recommended for shared computers). Alternatively, check the "Don't show this again" box and select No to be prompted for your password each time.. If you can't sign in, or have forgotten your username or password, use our sign-in troubleshooter.

Make sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to make sure it’s not too close to any other USB device that’s plugged into a USB 3.0 port. Unshielded USB devices can sometimes interfere with Bluetooth connections.

Note: The Wireless Display app is available on devices running Windows 11 version 22H2 and newer.If you're running an earlier version of Windows, launch the Connect app by entering connect in the search box on the taskbar, and selecting Connect in the list of results. To find out which version of Windows you're running, see Which version of Windows operating system am I running?

If you’re having sound or audio problems, the following suggestions might help. The tips are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn’t.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Tips: While signing in, select Yes at the "Stay signed in?" prompt if you want to go straight to your mailbox next time (not recommended for shared computers). Alternatively, check the "Don't show this again" box and select No to be prompted for your password each time.. If you can't sign in, or have forgotten your username or password, use our sign-in troubleshooter.

This article applies if you’ve recently made changes to your device hardware and are trying to upgrade to Windows 11. Hardware changes might affect your upgrade eligibility, though you’ll need to take a few steps to see your updated eligibility in Settings.

Note: The best and safest way to get driver updates in Windows is always through Windows Update.If you are having problems with Windows Update, you might see if any of the links at Update Windows can help you out first.

Hinweise: Ihr Hotmail- oder Outlook.com-Kennwort entspricht dem Kennwort Ihres Microsoft-Kontos. Wenn Sie sich anmelden können, aber Probleme mit Outlook.com haben, überprüfen Sie den Dienststatus.Wenn der Status nicht grün ist, warten Sie, bis der Dienst normal ausgeführt wird, und versuchen Sie es erneut.