Learn how to change your gamerpic, including how to upload a customized image for your profile from your Xbox console.

Learn how to view your Microsoft account balance online and on your Xbox console.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

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Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

I found a charge in my purchase history or someone else’s history, but I didn’t authorize the purchase

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Open Game Bar to take control of all your favorite gaming activities while playing on your Windows 10/11 device.

Find out how to customize Xbox Game Bar and enjoy a PC gaming layout that’s uniquely yours.

Controller serial numbers are 14 characters long and don't include dashes. Your controller serial number may not be recognised if you've never connected your controller, or if you connected for the first time within the last 48 hours.; If you have the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower centre on the back of the controller.