Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

When you’re away from your console or your Windows 10/11 device, you can still get ready to play your next Xbox console game. Use Xbox app on mobile or Xbox.com to remotely install games—so your games are ready when you are.

Note Not all enforcements are eligible for case review. Ineligible enforcements include those with shorter duration periods, content takedowns with no accompanying service suspension, and suspensions that are no longer active.

Find out how to change your capture settings on Windows 10/11 devices.

You can control some of your Xbox console’s core behavior with the system settings, such as the device’s language, location, time, and storage.

If you're experiencing issues with the Xbox app itself, and not the games, try reinstalling the app from the Microsoft Store. To get support for PC game installation and launching issues, follow our solutions below.

Most audio and video issues experienced during cloud gaming are caused by problems with the network connection. For the best cloud gaming experience, make sure your device and network meet the minimum system requirements.

Xbox Support 为 Xbox、Game Pass 和账单问题提供帮助。在 Xbox Support 社区中获取建议和客户服务。

Learn how to make your Xbox family group's accounts safe and secure before playing on the Xbox service.

Find out how to use Game Bar to capture game play, chat with friends, track achievements, and more.