Note Not all enforcements are eligible for case review. Ineligible enforcements include those with shorter duration periods, content takedowns with no accompanying service suspension, and suspensions that are no longer active.

Controller serial numbers are 14 characters long and don't include dashes. Your controller serial number may not be recognised if you've never connected your controller, or if you connected for the first time within the last 48 hours.; If you have the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower centre on the back of the controller.

Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

In den folgenden Ländern haben Sie das Recht, ein Abonnement mit wiederkehrender Abrechnung mit sofortiger Wirkung zu kündigen und eine anteilige Rückerstattung zu erhalten, wie in der Richtlinie für anteilige Rückerstattungen für Microsoft-Verbraucherabonnements beschrieben:

Learn more about submitting a case review appeal when you want more info about an enforcement action.

Get answers to frequently asked questions about the Xbox Avatar Editor.

Descubre cómo enviar una solicitud para obtener el reembolso de una compra de contenido digital de Xbox.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

Find answers to some of your questions about the Xbox enforcement strike system.

You can control some of your Xbox console’s core behavior with the system settings, such as the device’s language, location, time, and storage.