Check the device. If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC.

Note: If you signed in with a Microsoft account such as an Outlook.com, Hotmail, Live, or MSN email account instead of your work or school account, sign out, and then sign in again using the correct account. Not sure which account you're signed in with? Select Account manager in the Outlook navigation header. If you're not signed in with the account you want, select Sign out and start the ...

Choose Open all, or Open all in new window, or Open all in new InPrivate window.

Find your files in Windows 11 using one of these methods. Search from the taskbar: Type the name of a document (or a keyword from it) into the search box on the taskbar.You'll see results for documents across your PC and OneDrive.

Try it! Windows Hello Use Windows Hello to quickly and securely sign in to your PC using your face, fingerprint, or a PIN. Learn about Windows Hello and set it up. OneDrive When you save your files to OneDrive, you can quickly access them from any device, including a new PC.

The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs.

On the Email tab, choose your account (profile), and then choose Repair.

In the search box on the taskbar, type Manage BitLocker and then select it from the list of results. Or, select the Start button, and then under Windows System, select Control Panel.In Control Panel, select System and Security, and then under BitLocker Drive Encryption, select Manage BitLocker. Note: You'll only see this option if BitLocker is available for your device.

If prompted, enter your password. However, if you have two-factor authentication set up, you might see a window asking you to Create an app-specific password.To obtain an app-password, do the following:

Contact Microsoft Office Support. Professional Direct Support for Microsoft 365 provides additional advisory support and proactive services to help plan, implement, maintain, and optimize Microsoft 365 solutions that align to your business's needs, as well as reactive support to assist you along the way.