检查你的版本. DirectX 是许多 Windows 游戏都需要的一种多媒体技术套件。 如果你的电脑未安装正确版本的 DirectX（产品包装盒上应标有所需的版本），游戏可能无法正常运行。

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

Features with audio and video functionality.. Many features that come as part of Windows can be used to view or play video or audio content. Here are some examples: OneNote app (lets people record or play audio), Microsoft Edge web browser (lets people play audio and video content on the internet), the Photos app, the OneDrive app, and others.

个人设备的所有者或管理员激活了 BitLocker (在某些设备上也称为设备加密，) 通过“设置”应用或控制面板： 在这种情况下，激活 BitLocker 的用户选择了保存密钥的位置，或者在设备加密的情况下选择 (，) 自动将密钥保存到其 Microsoft 帐户。

Free. A Free badge means an active Microsoft 365 Family or Personal subscription isn't associated with the account you signed in with. Only the free web versions of Word, Excel, and PowerPoint are available to you. To access these apps in your browser, all you need to do is to sign in to Microsoft365.com with your Microsoft account and select the app you need from the app launcher .

Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default settings and basic device drivers aren't causing the issue. Observing Windows in safe mode enables you to narrow down the source of a problem, and can help you troubleshoot problems on your PC.

If you're moving from a Windows 7 or Windows 8.1 PC to a new Windows device, you'll find that the best way to get apps and games is through Microsoft Store.

If you get an email about unusual activity on your Microsoft account, or if you’re worried that someone else might have used your account, go to the Recent activity page.You’ll see when your Microsoft account was signed in during the last 30 days, along with any device or app-specific info.

Tip: If you don't remember the exact file or folder name or its location, you can search for it by typing part of the name in the search box in the Documents library. To restore a file or folder to a previous state. Right-click the file or folder, and then select Restore previous versions.

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