另请参阅. 我无法从 Microsoft Store 找到或安装应用. 需要更多帮助吗？ 请联系支持人员. 有关技术支持，请转到联系Microsoft 支持，输入问题并选择“获取帮助”。 如果仍然需要帮助，请选择“联系支持人员”以转至最佳支持选项。

另请参阅. 如果找不到 Microsoft Store，请参阅 在 Windows 10 中查找 Microsoft Store 时遇到问题的疑难解答。. 如果在启动 Microsoft Store 时遇到问题，请参阅 Microsoft Store 无法启动。. 如果可以启动 Microsoft Store，但只是在查找或安装应用时遇到问题，请参阅 我无法从 Microsoft Store 找到或安装应用。

Sign out of your account and then sign in to your new account. If everything is fixed, move your personal data and files to the new account. To move your personal files from your old account to your new account, try opening File Explorer, expanding This PC > OSDisk (C:), and looking in the Users folder, where you should see folders for both accounts.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Tip: If you encounter a problem on your Windows device, pressing the Windows logo key + F takes a screenshot, then opens the Feedback Hub app and automatically uploads the screenshot to the Feedback tab. Follow the on-screen instructions to detail the problem you've encountered.

Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history.On the Order history page, find your order and then look under Status.. Open Rewards dashboard

To help protect your privacy, the new Microsoft Edge sets tracking prevention to balanced by default. For increased protection, you can switch your tracking prevention to strict or block all third-party cookies.

Tip: Outlook.com allows you to have multiple email addresses associated with a single account, and you can choose which email address you send mail from. Creating alternate addresses to use on websites or apps that force you to register can help keep your personal email address out of the hands of marketers and hackers.

iPhone 说明：如果 iPhone 导入时遇到问题，请确保设备已解锁，并且已接受权限。 适用于 Android 和其他设备的注意事项： 如果你使用的是 Android 手机或其他设备，并且导入不起作用，则可能需要将手机的 USB 设置从“通过 USB 充电”更改为“传输文件”或“传输照片”。