Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

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Note If the price for your Xbox subscription has changed, it may be because the subscription renewed after a trial or promotional rate to the full rate. You should be notified ahead of time if the full rate for a subscription changes for your region.

If the self-help answers don't resolve your issue, try a different search, or scroll to the bottom of the Help pane and, under Still need help?, select Yes.

On the Choose an account screen, click the Microsoft account button.; On the Add your Microsoft account screen, enter the email address and password associated with your Microsoft account.; On the Make it yours screen, you'll have the option to make this Microsoft account your primary account. (This makes sign-in, settings, and syncing happen automatically for all other Microsoft services.)

Country/Region. Country/Region code. Phone number. Language. Australia. N/A. 13 20 58. English. New Zealand. N/A +64. 0800 800 004 9 368 5680. English

Microsoft account help and support. Get help with signing in, locked or compromised accounts, linked accounts, closing, reopening, and updating your security info and account profile.

Important: If you turn on two-step verification, you will always need two forms of identification.This means that if you forget your password, you need two contact methods. Or if you lose your contact method, your password alone won't get you back into your account—and it can take you 30 days to regain access.

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Mismatched email domains- If the email claims to be from a reputable company, like Microsoft or your bank, but the email is being sent from another email domain like Gmail.com, or microsoftsupport.ru it's probably a scam.Also be watchful for very subtle misspellings of the legitimate domain name. Like micros0ft.com where the second "o" has been replaced by a 0, or rnicrosoft.com, where the "m ...