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Note: If you receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step.If you don't allow the camera, you can still set up the authenticator app as described in Manually add an account to the app.

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

Issues that are fixed in this update. The following issues are fixed for .NET Framework 4.7.2. SQL Server (SQL) Fixes an issue in which the .NET Framework API SqlConnection.ConnectionString property is used to set a null or empty connection string. In this situation, a Null Reference Exception (NRE) occurs when you use the API together with .NET Framework 4.7.2.

To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes.. To contact us in Outlook.com, you'll need to sign in.

Tip: Creating an Outlook.com email address gives you a brand-new email address that is attached to your existing Microsoft account.This makes several benefits and features available to you within the Microsoft suite of products, particularly within Outlook. You might want to do this if your Microsoft account is not currently tied to an Outlook.com email address.

That verification method isn’t working right now: Sometimes the block may be tied to the verification method you are using.Try using another verification method connected to your account. For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

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