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If you have problems sending a digital game to someone as a gift—for example, it won’t send, the person never got it, or they can’t use the code to redeem it—get help here.

为什么需要验证码？ 当你登录到你的 Microsoft 帐户时，我们可能会要求提供其他证明，证明确实是你的帐户。 最多可以添加 10 种不同的方法来验证登录，并且可以选择：

Need help with an Xbox console, an Xbox game or Xbox network? Find out how to get in touch with us.

Find your family member and click Add money.. You can also click More options > Spending > Microsoft account balance > Add money.

Check for updates in the Phone Link by opening Settings > About > Check for updates.Install any pending updates to make sure your content stays up-to-date. You may also need to check for updates in the Link to Windows app on your Android device.

Upload captions and transcripts Upload your own WebVTT captions and transcript file by selecting Video settings in the upper right of the web player.Expand the Transcripts and captions section if closed, then select Upload.In the dialog that appears, select the language of the file you’re uploading.

Press the Start button , and then enter store into the search bar.; Choose Microsoft Store from the results to open the app.; Select your account in the top-right corner of the screen, and then select Redeem code or gift cards.; Enter the 25-character code, select Next, and then follow the prompts.

If you’re connecting to your home Wi-Fi network, consider changing the type of security that your router or access point uses. You can do this by signing in to your router using the software for it, and then changing the security type for your home Wi-Fi network.

注意 取消 Xbox 订阅时，可能会收到立即取消或在计费周期结束后取消的选项。 如果立即取消，你将立即失去通过该订阅收到的所有访问权限和特权。 如果选择在计费周期结束后取消，则订阅权益将一直延续到下一个付款期，并且不会再向你收费。