This article applies to Office Home & Business, Office Professional, and individually purchased Office apps. To switch an Office install to or from Microsoft 365, see Switch your Office license.. Change the product key for your version

If you bought a physical item from the Microsoft Store, and we're shipping it to you, you can check the status on the order history page.If the status of your order is Shipped, check for a Track Shipping link below the status.Pending orders may require updated information or change of payment method. Recent purchases may not have a status right away.

If you already have a Microsoft account that you use to sign in to other Microsoft services (such as Windows, Outlook, OneDrive, Office, MSN, and Skype), use that account to create your Xbox account as well.

If you try to add an IMAP account to Outlook, for example a Gmail account, Apple account, Yahoo account, or an account from your local ISP, and you're not prompted to enter your password, use the following steps to work around the problem.

注意: 如果使用 Microsoft 帐户 （例如 Outlook.com 、Hotmail、Live 或 MSN 电子邮件帐户）而不是工作或学校帐户登录，请注销，然后使用正确的帐户重新登录。 不确定使用哪个帐户登录？ 在 Outlook 导航标头中选择 “帐户管理员 ”。 如果未使用所需帐户登录，请选择“ 注销 ”并重新开始该过程，或选择 ...

Warning When removing an email alias that’s connected to a Microsoft domain (such as @Outlook.com, @Live.com, or @Hotmail.com), that email is completely deleted from our systems and can’t be used to send or receive emails. It won’t be available for use again as an alias on another account. Microsoft doesn’t recycle email addresses, so it can’t be reclaimed at a future time.

It's a good idea to save frequently while playing remotely. If you get disconnected from your console, you could lose progress in your game. If you close the app or do something else on your phone after starting your remote play session, you won't immediately lose your progress.

Downloadable content you’ve bought from the Microsoft Store should also be available to use for cloud games (e.g., in-game currency like Ancient Coins from Sea of Thieves or horse armor from Oblivion).

有关如何更改 Microsoft 帐户上的名称的说明。

If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.