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Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.

The info on this page applies to the following devices: Surface Book 3, Surface Book 2, Surface Book, Surface Go 4, Surface Go 3, Surface Go 2, Surface Go, Surface Laptop SE, Surface Laptop Studio 2, Surface Laptop Studio, Surface Laptop Go 3, Surface Laptop Go 2, Surface Laptop Go, Surface Laptop (7th Edition) Surface Laptop 6 for Business, Surface Laptop 5, Surface Laptop 4, Surface Laptop 3 ...

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Permanent bans are never issued lightly, and only occur after severe or repeated violations of the Community Standards for Xbox. Because of the seriousness of these violations, and to keep other players safe, permanently banned profiles are blocked from accessing the Xbox network in any capacity.