Try these steps if you’re having trouble buying apps, games, or downloads from the Microsoft Store.

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Unplug the network cable from the back of your console. Inspect the cable’s connector and the Xbox console’s socket to make sure that they are clean and free of debris.

App & browser control in Windows Security provides the settings for Microsoft Defender SmartScreen, which helps protect your device from potentially dangerous apps, files, websites, and downloads.

Recommended formats. Video: .mp4 files encoded with H.264 video and AAC audio. Audio: .m4a files encoded with AAC audio. These names and formats may sound complicated, but you can easily convert to and use these formats without having to know anything more than the names.

The Xbox app on PC relies on two Microsoft accounts: the Microsoft Store account, and the Xbox account (your PC gaming account). The Microsoft Store account provides access to owned games, subscription benefits, and other Xbox app purchases made by that account. The Xbox account is used for game streaming access, in-game purchases, achievements, and friends.

Learn about Xbox online safety so you can manage your family's accounts.

注意: 如果你没有看到“取消”选项，但看到显示“启用定期计费”的链接，这意味着你的订阅已设置为在显示的日期到期，并且不会在此日期之后自动向你收费。 目前无需再执行任何操作，你可以在Microsoft 365 订阅过期之前继续使用该产品。

Select Family, and then select More options under the account that you want to manage.; Select Remove from family group, and then follow the instructions on-screen.; After the member has been removed, select Add a family member, enter their email address, and then select Next.; Select Organizer > Next > Invite.