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Try these steps if you’re having trouble buying apps, games, or downloads from the Microsoft Store.

Windows 11, version 22H2; July 25, 2024—KB5040527 (OS Builds 22621.3958 and 22631.3958) Preview; July 9, 2024—KB5040442 (OS Builds 22621.3880 and 22631.3880)

If you've received any reactions in the previous day or so, you'll get a digest email that summarizes the reactions you've received. You can unsubscribe from the digest email if you'd prefer not to receive it.

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Reputation-based protection. Reputation-based protection leverages what Microsoft knows about various sites, services, and publishers, as well as threats we've seen in action to help protect you from malicious or potentially unwanted apps, files, or websites.

Unplug the network cable from the back of your console. Inspect the cable’s connector and the Xbox console’s socket to make sure that they are clean and free of debris.

Windows 10, version 21H2 update history; July 9, 2024—KB5040427 (OS Builds 19044.4651 and 19045.4651) June 11, 2024—KB5039211 (OS Builds 19044.4529 and 19045.4529)

On your computer, click Start, type cmd, and then press Enter.; At the prompt, type ipconfig/all, and then press Enter.; Find your network connection (for example, look for Ethernet Adapter Local Area Connection or Wireless Adapter Local Area Connection).