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另请参阅. 如果找不到 Microsoft Store，请参阅 在 Windows 10 中查找 Microsoft Store 时遇到问题的疑难解答。. 如果在启动 Microsoft Store 时遇到问题，请参阅 Microsoft Store 无法启动。. 如果可以启动 Microsoft Store，但只是在查找或安装应用时遇到问题，请参阅 我无法从 Microsoft Store 找到或安装应用。

Learn how to tell if your Office software is genuine. To help determine if your Microsoft software is genuine, go to our How to Tell site for more information. Here you'll learn about authentic packaging, including what to look for with product key labels, and Certificate of Authenticity (COA), how to report counterfeit software, and find out what your shopping and licensing options are.

Microsoft generally releases the MSRT on a monthly cadence as part of Windows Update or as a standalone tool. (For exceptions, see Skipped releases.)Use this tool to find and remove specific prevalent threats and reverse the changes that they made (see Covered malware families).For comprehensive malware detection and removal, consider using Windows Defender Offline or Microsoft Safety Scanner.

Note: If a compatibility issue has been identified on your device that would disrupt your experience using Windows 11, we will temporarily delay your upgrade until the issue is resolved.Compatibility safeguard holds help ensure you have the best experience possible when upgrading and your productivity is not disrupted if critical apps or drivers are not yet compatible.

另请参阅. 我无法从 Microsoft Store 找到或安装应用. 需要更多帮助吗？ 请联系支持人员. 有关技术支持，请转到联系Microsoft 支持，输入问题并选择“获取帮助”。 如果仍然需要帮助，请选择“联系支持人员”以转至最佳支持选项。

Windows 10 automatically downloads and installs updates to make sure your device is secure and up to date. This means you receive the latest fixes and security updates, helping your device run efficiently and stay protected.

Change Internet Explorer settings. There are many changes you can make to customize your browsing experience in Internet Explorer. To view all settings and options, open Internet Explorer on the desktop, select Tools > Internet options.. Reset Internet Explorer settings

Note: Diagnostic data may contain "personal data" as defined by Article 4 of the European GDPR, but it doesn't contain your name, your email address, or any content from your files.All diagnostic data Microsoft collects during the use of Microsoft 365 applications and services is pseudonymized, as defined in ISO/IEC 19944-1:2020, section 8.3.3.

Try these steps if you’re having trouble buying apps, games, or downloads from the Microsoft Store.