There are some common two-step verification problems that seem to happen more frequently than any of us would like. We've put together this article to describe fixes for the most common problems.

Learn how to tell if your Office software is genuine. To help determine if your Microsoft software is genuine, go to our How to Tell site for more information. Here you'll learn about authentic packaging, including what to look for with product key labels, and Certificate of Authenticity (COA), how to report counterfeit software, and find out what your shopping and licensing options are.

Manually download a language for Cortana speech. Go back to Settings > Time & language > Language, select your new language, and then use the up-arrow button to move it to the top of the list and make it the default.

Optimizations for windowed games improves gaming on your PC by using a new presentation model for DirectX 10 and DirectX 11 games that appear in a window or in a borderless window.

Important: If your device is out of support, it is no longer receiving security updates from Microsoft and may become more vulnerable to security risks and viruses.For this reason, we strongly recommend that you update to the latest version of Windows. Each version of Windows is supported for 18 months.

Once you've allowed microphone access to your apps, you can change the settings for each app. In Microphone settings, go to Choose which Microsoft apps can access your microphone, and turn on apps you want to use with it.For desktop apps, make sure that Allow desktop apps to access your microphone is turned on.

View more Microsoft account help topics. Need more help? Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.If you still need help, select Contact Support to be routed to the best support option.

Upload captions and transcripts Upload your own WebVTT captions and transcript file by selecting Video settings in the upper right of the web player.Expand the Transcripts and captions section if closed, then select Upload.In the dialog that appears, select the language of the file you’re uploading.

Important: Workbook links are considered potentially unsafe and must be enabled when you open a formula workbook.When you open a formula workbook, click Enable Content in the Message Bar to allow the workbook links to function. If you don't, Excel keeps the most recent values and disables refreshing the links with values from the data workbook.

Excel makes it easy to crunch numbers. With Excel, you can streamline data entry with AutoFill. Then, get chart recommendations based on your data, and create them with one click.