Before you begin filling out the form. The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer.

Learn how to download files from the web, change your default download location, and find files you've downloaded on your PC using Internet Explorer.

Learn how to use OneDrive Files On-Demand to sync your OneDrive files and save disk space in Windows 10.

Protect your most important files in OneDrive Personal Vault with an extra layer of security. Learn how to set up, lock, or unlock Personal Vault.

Find out how the Windows location service works and how to change the location privacy settings.

You can close your Outlook.com account by closing your Microsoft account.

Learn how to switch between Office 365 for home subscription plans, which include Office 365 Home, Office 365 Personal, and Office 365 University. You will also learn how to redeem a free Office 365 subscription that came with your computer or tablet if you have an existing Office 365 subscription plan.

Find out how to submit a case review and learn more about your Xbox enforcements.

Learn how to use the PC Health Check app to help you improve your device performance.

For Windows 10. In the search box on the taskbar, type control panel, and then select Control Panel.. For Windows 8.1 / Windows RT 8.1. Swipe in from the right edge of the screen, tap Search (or if you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search), enter Control Panel in the search box, and then tap or click Control Panel.