Learn how to tell if your Office software is genuine. To help determine if your Microsoft software is genuine, go to our How to Tell site for more information. Here you'll learn about authentic packaging, including what to look for with product key labels, and Certificate of Authenticity (COA), how to report counterfeit software, and find out what your shopping and licensing options are.

Review the record of the steps you followed to make sure it shows what you want it to show. Select Save, name the .zip file, choose where to save it, and then select Save.Now you can attach and send this .zip file to the person helping you troubleshoot the problem on your PC.

Last reviewed December 2nd, 2022. Microsoft 365 Groups is a service that works with the Microsoft 365 tools you use already so you can collaborate with your teammates when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.