Microsoft account help and support. Get help with signing in, locked or compromised accounts, linked accounts, closing, reopening, and updating your security info and account profile.

If you weren't able to change your password. If you couldn't change your password this way, see Reset your Microsoft account password. Need more help? Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.If you still need help, select Contact Support to be routed to the best support option.

Learn how to use Remote Desktop in Windows. On your Windows, Android, or iOS device: Open the Remote Desktop app (available for free from Microsoft Store, Google Play, and the Mac App Store), and add the name of the PC that you want to connect to (from Step 1). Select the remote PC name that you added, and then wait for the connection to complete.

Get more out of your email with Outlook.com. We've streamlined search to make it easier than ever to find what you're looking for. New features like Files and attachment previews let you see your pictures and files without leaving your inbox.

Setting up the modem and Internet connection. After you have all the equipment, you'll need to set up your modem and Internet connection. If your modem wasn't set up for you by your Internet service provider (ISP), follow the instructions that came with your modem to connect it to your PC and the Internet.

After you set up your security verification methods for your work or school account, you can update the related details. Using the Security info page

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.

Ensure these modes create an alert that is visible on your device. Make sure you have a device signal and Internet connection. Make sure your phone calls and text messages are getting through to your mobile device.

Note: If you receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step.If you don't allow the camera, you can still set up the authenticator app as described in Manually add an account to the app.