若要在 Outlook.com 中获取支持，请单击此处或选择菜单栏上的帮助，然后输入查询。 如果自助服务无法解决问题，请向下滚动到“仍需要帮助？”，然后选择“是”。 若要在 Outlook.com 中联系我们，需要登录。

如果这是你第一次安装 Microsoft 365，则可能需要先执行一些设置步骤。展开下面的 “了解详细信息”部分。 但是如果是重新安装 Microsoft 365，且已兑换了产品密钥并拥有与 Microsoft 365 相关联的帐户，请转到“登录并安装 Office”的部分。

If you can't see the desktop and instead see a blue, black, or blank screen, see Troubleshoot blue screen errors or Troubleshoot black or blank screen errors. Check for Windows updates SUBSCRIBE RSS FEEDS

If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund. We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally ...

重要: 在选择从媒体启动之前，应验证设备是否满足最低系统要求，因为满足后才允许安装 Windows 11，如果你至少具有 TPM 1.2（而不是最低系统要求的 TPM 2.0），它将不会根据处理器的系列和模型验证处理器是否在批准的 CPU 列表上。

DirectX 9.0c 通过安装 DirectX 9.0c 最终用户运行时适用于 Windows XP 和 Windows Server 2003。. 某些应用程序和游戏需要 DirectX 9。 但是，你的计算机包含更新版本的 DirectX。 如果安装并运行需要 DirectX 9 的应用程序或游戏，你可能会收到错误消息“无法启动此程序，因为计算机中丢失 d3dx9_35.dll。

If you still don't see an option to install Microsoft 365 on the Microsoft 365 Software page, it's possible your admin hasn't assigned a license to you. Find out if you have a license to install Microsoft 365. If you're a student or teacher and your institution didn't give you a license, find out if you're eligible to Get Microsoft 365 for free.

Note: To upgrade to Windows 11, devices should meet the Windows 11 minimum system requirements.Some Windows 10 features aren't available in Windows 11. System requirements to experience some Windows 11 features and apps will exceed the Windows 11 minimum system requirements.Find Windows 11 specs, features, and computer requirements

In the upper left corner of the window, select the app launcher > All apps > SharePoint Tip: If you don't see the SharePoint app under All apps, use the Search box near the top of the window to search for SharePoint.

The information below doesn't apply to these Office versions or Microsoft 365 subscriptions. Microsoft personal account Work or school account On the Microsoft account dashboard, select Services & subscriptions to view all Microsoft products associated with this account.