If you can’t sign in because you can’t remember your password or believe it may have been changed, go to:

You can view your Xbox purchase history on your Xbox console or the web. Use the steps below to review your info or get help with a charge that you don’t recognize.

Learn how to manage the online safety and privacy settings on the Xbox console for you and every member of your family group.

Launch the Xbox app on your PC.; Select your profile picture and go to Settings.; Go to About to view your version number.

If contact us isn't working the way you expect, try the disability answer desk option on this page. Contact us

Check the battery: Replace the controller batteries with fresh ones, or make sure that the rechargeable controllers are fully recharged.(Do this even if your controller still has power—low batteries can cause connection and functionality issues.) Power cycle your controller: Press and hold the Xbox button for 5-10 seconds until the controller turns off.

Xbox Series X|S and Xbox One consoles features updatable software, including the operating system (OS) and many system, game, and media apps. Occasionally, the system software updates may also update the system’s firmware.

Any organizer in the family group can add new members to the group. To add a member, follow the steps on this page.

With the Xbox Insider Hub, you can participate in the Xbox Insider Program and explore console, game, app previews, and other experiences before they become available to the general public.

For Insiders The Xbox Insider Program was built for you! On PC, Xbox console, or mobile, you can get early access to new games and features, join playtests with our developer partners, and provide valuable feedback to help shape the Xbox experience.