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Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

Learn about the Xbox Design Lab’s customized controllers and how you can order one to your specifications.

You can control some of your Xbox console’s core behavior with the system settings, such as the device’s language, location, time, and storage.

Check the Xbox services, games, and apps for any service outages.

Check the Xbox services, games, and apps for any service outages.

Codes are 25 characters long, include both numbers and letters, and follow a 5x5 format—five blocks of five characters. Codes can be digital or physical cards that you purchase from Microsoft or a trusted retailer.

Find out more about providing feedback and reporting issues to Xbox.

If you're experiencing issues with the Xbox app itself, and not the games, try reinstalling the app from the Microsoft Store. To get support for PC game installation and launching issues, follow our solutions below.

Find answers to commonly asked questions about the EA Play with Xbox Game Pass subscription.