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Notes: If someone is already part of a family group, they must leave or be removed from that group before joining another. They can also create a new Microsoft account to associate with a new family group. Explore Microsoft Family Safety features and benefits.

Look up a forgotten username using other information. Look up your username using your security contact phone number or email address. Search

Microsoft Authenticator is a free app that helps you sign in to all your accounts without using a password - just use a fingerprint, face recognition, or a PIN.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Select Review activity to check for any unusual sign-in attempts on the Recent activity page.If you see account activity that you're sure wasn't yours, let us know and we can help secure your account—if it's in the Unusual activity section, you can expand the activity and select This wasn't me.If it's in the Recent activity section, you can expand the activity and select Secure your account.

You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date.

Tip: If you believe someone has acquired your payment info, contact your bank or your payment provider to prevent more charges. Tell them your credit card has been stolen or compromised - If you only dispute the charges, there's nothing to prevent the fraudulent charges from happening again.

Note: If you receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step.If you don't allow the camera, you can still set up the authenticator app as described in Manually add an account to the app.

Introducing Microsoft Phone Link Our evolution of the former Your Phone app brings a new name to the user experience. With the new Phone Link on your Windows PC and the new Link to Windows app on your Android device, accessing your mobile apps and content has never been easier!