Remarque : Si vous vous êtes connecté avec un compte Microsoft tel qu’un compte de messagerie Outlook.com, Hotmail, Live ou MSN au lieu de votre compte professionnel ou scolaire, déconnectez-vous, puis reconnectez-vous à l’aide du compte approprié. Vous ne savez pas avec quel compte vous êtes connecté ? Sélectionnez Gestionnaire de compte dans l’en-tête de navigation Outlook.

Переустановите Microsoft 365. Если Microsoft 365 уже был изначально установлен и вам необходимо переустановить его на том же или новом устройстве, у вас уже должна быть учетная запись Майкрософт, связанная с вашей копией Microsoft 365.

Important: Before trying any of the solutions below, make sure you back up your personal files. You can back up your Windows PC, or insert a USB drive and use File Explorer to drag and copy important files to the USB drive.If you’re signing into Windows with a Microsoft account, your system settings will be automatically restored after updating, once you’re connected to the internet.

Step 2: Back up your folders. Windows Backup is an easy, single stop for all of your backup needs. Your free Microsoft account comes with 5 GB of OneDrive cloud storage (and more storage is available if you need it), and backing up your folders syncs the folders you specify to your OneDrive account, making them instantly accessible on all computers that you use with this Microsoft account.

若要在 Outlook.com 中获取支持，请单击此处或选择菜单栏上的帮助，然后输入查询。 如果自助服务无法解决问题，请向下滚动到“仍需要帮助？”，然后选择“是”。 若要在 Outlook.com 中联系我们，需要登录。

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Note: If you signed in with a Microsoft account such as an Outlook.com, Hotmail, Live, or MSN email account instead of your work or school account, sign out, and then sign in again using the correct account. Not sure which account you're signed in with? Select Account manager in the Outlook navigation header. If you're not signed in with the account you want, select Sign out and start the ...

Find your files in Windows 11 using one of these methods. Search from the taskbar: Type the name of a document (or a keyword from it) into the search box on the taskbar.You'll see results for documents across your PC and OneDrive.