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If the Encrypt contents to secure data check box is selected, you have to have the certificate that was used to encrypt the file or folder to be able to open it. In this situation, you should obtain the certificate from the person who created or encrypted the file or folder, or have that person decrypt the file or folder.

If you bought a physical item from the Microsoft Store, and we're shipping it to you, you can check the status on the order history page.If the status of your order is Shipped, check for a Track Shipping link below the status.Pending orders may require updated information or change of payment method. Recent purchases may not have a status right away.

Note If the price for your Xbox subscription has changed, it may be because the subscription renewed after a trial or promotional rate to the full rate. You should be notified ahead of time if the full rate for a subscription changes for your region.

In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:

解决安装 Windows SP1 时遇到的问题. 如果你尝试安装 SP1 并看到指示安装未成功的错误消息，这可能是因为用于安装更新的 Windows 维护服务商店出现问题，或者是因为你的防病毒软件阻止安装更新。

To help protect your privacy, the new Microsoft Edge sets tracking prevention to balanced by default. For increased protection, you can switch your tracking prevention to strict or block all third-party cookies.

At Microsoft, we're guided by our AI principles, our Responsible AI Standard, and decades of research on AI, grounding, and privacy-preserving machine learning.Data privacy and security is a key principle of responsible AI. We aim to help our customers use our AI products responsibly, sharing our learnings, and building trust-based partnerships.

Repair or reset Windows Media Player: If Windows Media Player is not working properly, you can try to repair or reset it to its default settings.To do this, Select Start > Settings > Apps > Installed Apps.. Scroll down and click the three horizontal dots next to Windows Media Player and choose Advanced options, and click the Repair or Reset button. Note that resetting Windows Media Player will ...

Contact Microsoft Support. What's new. Surface Pro; Surface Laptop; Surface Laptop Studio 2