Important: If you’ve encrypted your device, you’ll need your BitLocker key to reset your PC. If you don’t know your BitLocker key, see Find my BitLocker recovery key.. During the resetting process, it is possible that your screen may go black for a long period of time (occasionally upwards of 15 minutes) and that your device may attempt to restart itself during this period.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

Solution 1: Turn off remote features. On the console, press the Xbox button to open the guide, then go to Profile & system.Make sure you sign in with the account that you use to sign in to the app. Go to Settings > Devices & connections > Remote features.; Turn off Enable remote features.; In the mobile app, go to the My Library tab > Consoles, and then pull down to refresh the list of consoles.

Comprueba los servicios, juegos y aplicaciones de Xbox para verificar cualquier interrupción del servicio.

Un tema es una combinación de imágenes de fondo de escritorio, colores de ventana y sonidos. Obtener un tema. Para obtener un tema, expande una de las categorías siguientes, selecciona un vínculo para el tema y, a continuación, selecciona Abrir.El tema se guardará en el equipo y se aplicará en el escritorio.

Before you start. Check these things before you start troubleshooting Bluetooth on your device: Check your product information. If you’re setting up a new device and Bluetooth is missing, check the product specifications to make sure it has Bluetooth capabilities.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Contactez le support Microsoft. Recherchez des solutions aux problèmes courants ou bénéficiez de l’aide d’un agent de support.

Ermitteln der Problemursache nach Durchführung eines sauberen Neustarts. Wenn ihr Problem nicht auftritt, während sich der Computer in einer sauberen Startumgebung befindet, können Sie ermitteln, welche Startanwendung oder welcher Dienst das Problem verursacht, indem Sie sie systematisch aktivieren oder deaktivieren und den Computer neu starten.