This article applies if you’ve recently made changes to your device hardware and are trying to upgrade to Windows 11. Hardware changes might affect your upgrade eligibility, though you’ll need to take a few steps to see your updated eligibility in Settings.

At Microsoft, we're guided by our AI principles, our Responsible AI Standard, and decades of research on AI, grounding, and privacy-preserving machine learning.Data privacy and security is a key principle of responsible AI. We aim to help our customers use our AI products responsibly, sharing our learnings, and building trust-based partnerships.

Important: The following steps apply only to devices currently running an activated copy of Windows 11 Home.If you’re not activated, we recommend you activate Windows 11 Home first. For more info, see Activate Windows.

If you're running Windows 8.1 or earlier, or if your PC doesn't meet the minimum system requirements to run Windows 11, consider moving to a new Windows 11 device. Find a PC that meets your needs. Set up your Microsoft account to transfer files and favorites. One account connects your device across Microsoft apps and services like Microsoft 365, OneDrive, Edge, and Microsoft Store.

To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes.. To contact us in Outlook.com, you'll need to sign in.

Find your Windows settings in a snap! Select the Start button, then select Settings .From there, browse the categories or use search to find what you're looking for.

OneDrive is built in to some versions of Windows and can't be uninstalled. But you can hide it and stop the sync process, so it stays hidden. To do this, turn off all the OneDrive settings and remove the OneDrive folder from File Explorer.

Whether you're at home, work, or out and about, chances are you'll find a Wi-Fi network that you can connect to for internet access. Select the Network, Sound, or Battery icons ( ) on the far right side of the taskbar to open quick settings. The Disconnected icon appears when you’re not connected.

To find downloads on your PC: Select File Explorer from the taskbar, or press the Windows logo key + E.

Check the Xbox services, games, and apps for any service outages.