Xbox Series X|S and Xbox One consoles features updatable software, including the operating system (OS) and many system, game, and media apps. Occasionally, the system software updates may also update the system’s firmware.

The PC Game Pass plan gives you access to a set of high-quality PC games on Windows. The best way to experience PC Game Pass is in the Xbox app for Windows, available for download from the Microsoft Store or at:

Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

You can view your Xbox purchase history on your Xbox console or the web. Use the steps below to review your info or get help with a charge that you don’t recognize.

To let your Xbox console communicate with the Xbox network, you might need to open or forward ports, which means you'll be making a configuration change to your firewall or network hardware, such as a router.

Controller serial numbers are 14 characters long and don’t include dashes. Your controller serial number may not be recognized if you’ve never connected your controller, or if you connected for the first time within the last 48 hours.; If you have the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower center on the back of the controller.

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When you’re away from your console or your Windows 10/11 device, you can still get ready to play your next Xbox console game. Use Xbox app on mobile or Xbox.com to remotely install games—so your games are ready when you are.

If you have a game going on one console and you launch a game on a different console—whether it's a different game or the same game—you'll need to quit the game on the first console before you can play on the second.

Important As you troubleshoot NAT, it’s important that you follow the recommended steps in the order given. Do not skip a step or move on to the next step until you have completed the current one. Each time you complete a step, you can recheck your NAT type by selecting Test NAT type on the Network screen.