Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

Notes: If you know your password, but just want to change it, go to account.microsoft.com Security tab, and select Change my password. If you know your username and password but they have stopped working, read My username and password have stopped working.

1. Sign in with your Microsoft account. You will be prompted to Sign in with Microsoft account. If you have an existing Microsoft account on your mobile device then you will be asked to confirm your account, then click Continue.. If you don't have an existing Microsoft account on your mobile device then you will be asked to sign into your account or create a new one, then click Continue.

To activate Windows 10 using an internet connection: As Windows 10 will automatically activate if you are connected to the internet, you can confirm your activation status by selecting Start > Settings > Update & Security > Activation and looking under Windows.. If online activation fails, first try the activation troubleshooting in Activate Windows 10.

If you purchase DLC and add-ons for a game that later leaves the catalog, your DLC and add-ons will not be removed. However, to continue playing the DLC and add-ons, you’ll need to purchase a digital copy of the game from the Xbox app for Windows or the Microsoft Store, play from a disc, or obtain another form of entitlement to continue playing the game

Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

Whether you're at home, work, or out and about, chances are you'll find a Wi-Fi network that you can connect to for internet access. Select the Network, Sound, or Battery icons ( ) on the far right side of the taskbar to open quick settings. The Disconnected icon appears when you’re not connected.

Notes: If you don't see an option to Cancel, but instead see a link that says Turn on recurring billing, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time, and you can continue to use the product until your Microsoft 365 subscription expires.

Turn your PC off completely. To shut down, select Start and then select Power > Shut down.. Sleep. Sleep uses very little power, your PC starts up faster, and you’re instantly back to where you left off.

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