This article applies if you’ve recently made changes to your device hardware and are trying to upgrade to Windows 11. Hardware changes might affect your upgrade eligibility, though you’ll need to take a few steps to see your updated eligibility in Settings.

How to enable TPM. If you need to enable TPM, these settings are managed via the UEFI BIOS (PC firmware) and vary based on your device. You can access these settings by choosing: Settings > Update & Security > Recovery > Restart now. From the next screen, choose Troubleshoot > Advanced options > UEFI Firmware Settings > Restart to make the changes.

To install Authenticator on your iOS device. Scan the QR code. or download and install Authenticator from the Apple app store. Get the app

Learn how to open and run DxDiag.exe on Windows to collect device information and troubleshoot DirectX sound and video issues.

Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default settings and basic device drivers aren't causing the issue.

Test your camera with the Camera app. Select Start , then choose Camera from your apps. If you're asked to allow access to the Camera, select Yes.If the camera works in the Camera app, the problem might be with the app you're trying to use.

Learn how to access the Control Panel in Windows for managing your system settings and programs.

Learn how to update Windows to ensure your device operates smoothly and securely with the latest features.

If you're running Windows 8.1 or earlier, or if your PC doesn't meet the minimum system requirements to run Windows 11, consider moving to a new Windows 11 device. Find a PC that meets your needs. Set up your Microsoft account to transfer files and favorites. One account connects your device across Microsoft apps and services like Microsoft 365, OneDrive, Edge, and Microsoft Store.

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