Both batteries in the Surface Book must be charged above 10 percent to detach the keyboard. If either of the batteries has less than a 10 percent charge, the green light on the Detach key won’t come on when you press it and you won’t be able to detach the keyboard.

Locking your Windows device allows you to quickly secure your device while keeping your applications and files open in the background. When you lock your device, anyone trying to access it must enter your password, PIN, or use biometric authentication if you have Windows Hello set up.

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Before you start. Check these things before you start troubleshooting Bluetooth on your device: Check your product information. If you’re setting up a new device and Bluetooth is missing, check the product specifications to make sure it has Bluetooth capabilities.

Battery saver is turned off.To find out if battery saver is turned on or off, select Start , then search for settings.Select Settings > System > Power & battery.If you want the best HDR video experience even when battery saver is turned on, select Battery saver, then turn off Lower screen brightness when using battery saver.For the best HDR video experience, Windows needs to be able to set ...

Installing and using add-ons. If you're missing an add-on that you need to view a page, Internet Explorer will let you know, and will prompt you to install the add-on.

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When you use Game Mode, Windows prioritizes your gaming experience by turning things off in the background. When you’re running a game, Game Mode:

Try these steps if you’re having trouble buying apps, games, or downloads from the Microsoft Store.