For all other connection issues, skip to the section "Wireless network troubleshooting" below.

When you’re away from your console or your Windows 10/11 device, you can still get ready to play your next Xbox console game. Use Xbox app on mobile or Xbox.com to remotely install games—so your games are ready when you are.

To learn more about Xbox console Game Pass options for both new and existing members, visit:

Create an avatar in the Xbox Original Avatar app using free or avatar items earned in select Xbox 360 games. Then take a custom snapshot and make it your gamerpic.

In addition, if you purchase a Smart Delivery game on your new Xbox Series X|S in the living room and later play from your Xbox One in the bedroom, only the content necessary for the console you’re playing on will be installed.

Make your Xbox console reflect your personal style by changing its look and feel. Choose a favorite color, update your background with game art or a custom image, or select a different theme.

To register or request a repair for your Xbox Series X|S or Xbox One console, you need to know the serial number. You may also need to know the console ID or device ID.

除了少数例外情况，帐户只需链接一次即可。 例如，如果从 Game Bar 链接帐户，则会在 Windows Xbox 应用和主机上链接该帐户。

Xbox Support 为 Xbox、Game Pass 和账单问题提供帮助。在 Xbox Support 社区中获取建议和客户服务。

Warning Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not uploaded to the Xbox network will be lost. Your console syncs when it’s connected to the Xbox network, but if you've been offline for a while, connect to the network before taking these steps.