Learn what to do when you can’t sign in to your Xbox console after you change your Microsoft account password.

Note You can only use PayPal accounts that have a credit card or confirmed bank account as a funding source. To use PayPal with your Microsoft account, make sure your PayPal account uses an accepted funding source. Expand all

Warranties, extended service plans, and terms and conditions for your device

Learn where to find the console ID, device ID, and serial number on your Xbox console.

Disability answer desk. Accessible help and resources to get your Xbox questions answered.

Codes are 25 characters long, include both numbers and letters, and follow a 5x5 format—five blocks of five characters. Codes can be digital or physical cards that you purchase from Microsoft or a trusted retailer.

Need help with an Xbox console, an Xbox game or Xbox network? Find out how to get in touch with us.

Disability answer desk. Accessible help and resources to get your Xbox questions answered.

With your Microsoft account you can participate in the free Microsoft Rewards programme and earn points for things you already do, like shopping in the Microsoft Store, searching on Bing, and for players 18 years or older – playing games with Xbox.

Warning Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not uploaded to the Xbox network will be lost. Your console syncs when it’s connected to the Xbox network, but if you've been offline for a while, connect to the network before taking these steps.